At 100cici, we believe gaming should be enjoyable, controlled, and never harmful. This page outlines the practical tools, resources, and commitments we maintain to keep every player safe — especially those in Malaysia who may be at risk.
Our Stance
Gambling is a legitimate form of entertainment — but it carries real financial and personal risk when it is no longer under control. 100cici takes an active role in helping Malaysian players set limits, recognise warning signs, and access support when they need it.
Our responsible gambling programme is not a footnote. It is a core operational commitment that influences how we design account tools, how we train our support team, and how we respond when a player's behaviour suggests they may be in difficulty. We are not interested in revenue generated by players who are gambling beyond their means.
Every account on 100cici has built-in access to deposit caps, session controls, self-exclusion, and cooling-off periods — all manageable without needing to contact support. If you do need to talk to someone, our team is available 24/7 and will always treat responsible gambling requests with absolute priority.
Account Tools
Every 100cici account comes equipped with these tools. Access them through your account settings at any time — no waiting period, no approval required for most options.
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, the system blocks further deposits until the period resets. Increases to deposit limits require a 24-hour cooling period before taking effect — decreases are applied immediately. Suitable for players who want hard financial guardrails without relying on willpower alone.
Define the maximum net loss you are willing to sustain over a rolling daily, weekly, or monthly period. When your loss reaches the threshold, your account is automatically restricted from further wagering for the remainder of that period. This tool is especially effective for players who may not track their net position during an active session.
Configure a maximum session duration — 30 minutes, 1 hour, 2 hours, or a custom value. When the time is reached, a reminder notification appears and you are prompted to confirm continuation or log out. Repeated dismissal of these reminders is flagged for review by our responsible gambling team.
Take a short break from gambling without fully closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During the cooling-off period, your account remains accessible for viewing only — no deposits, bets, or bonus claims are permitted. The period cannot be shortened once set.
For players who need a longer break, self-exclusion suspends your account for a fixed period: 3 months, 6 months, 12 months, or permanently. Once activated, self-exclusion cannot be reversed during the selected period — even if requested. This is the strongest available tool and is applied immediately upon request. Contact our support team to activate self-exclusion at any time.
Enable periodic on-screen notifications that display how long you have been playing and how much you have wagered in the current session. Reality checks help counteract the immersive nature of gaming and provide factual anchors that encourage informed decisions about whether to continue playing.
To activate any of these tools, log in to your 100cici account and navigate to Account Settings → Responsible Gambling, or contact our support team at [email protected].
Know the Signs
Problem gambling does not always look dramatic. It often develops gradually — a missed bill here, a shortened social life there — until the habit becomes something much harder to manage.
If you recognise any of the following signs in yourself or someone you know, consider it a signal to pause, reflect, and reach out for support. There is no shame in asking for help — in fact, recognising the signs early is the most effective protection against long-term harm.
You may be experiencing gambling-related difficulties. We strongly encourage you to use our self-exclusion tools or contact one of the support organisations listed on this page. Professional support is confidential and non-judgmental.
Spending more than you can afford. You are gambling with money set aside for essential expenses — rent, food, bills, or loan repayments — and justifying it as temporary.
Chasing losses compulsively. After losing, you feel a strong urge to keep gambling to win back what was lost — and this cycle is difficult to break even when you want to.
Gambling occupying your thoughts. You frequently think about gambling when not playing — replaying past sessions, planning next bets, or calculating potential winnings during daily activities.
Concealing gambling from family or friends. You feel the need to hide how much time or money you spend gambling, or you have lied about it when asked.
Gambling to escape stress or negative emotions. You turn to gambling as a way to cope with anxiety, depression, boredom, or personal problems rather than for entertainment.
Neglecting responsibilities or relationships. Your gambling habits are affecting your work performance, personal relationships, social life, or mental and physical health.
Quick Self-Check
This is a private, non-submitting self-reflection exercise. No data is collected. Simply read each question and consider your honest answer.
This exercise is for personal reflection only. If your answers concern you, please reach out to one of the support organisations listed below or contact our team at [email protected].
Get Help
If you or someone close to you is struggling with gambling-related difficulties, these organisations provide free, confidential, and professional support. Contact details are provided as plain text only.
Malaysia's national social helpline operated by the Ministry of Women, Family and Community Development. Provides crisis counselling, family support, and referrals to addiction specialists. Available 24 hours a day, 7 days a week in multiple languages including English and Bahasa Malaysia. Calls are free and confidential.
An internationally recognised provider of support, information, and counselling for problem gamblers and their families. GamCare offers confidential online chat support, a helpline, and structured counselling programmes. Their resources are available in English and are widely used by Malaysian players accessing international gaming platforms.
A peer support fellowship for individuals who have or believe they have a gambling problem. Gamblers Anonymous operates a 12-step programme and hosts regular group meetings in Kuala Lumpur, Penang, Johor Bahru, and other cities across Malaysia. Attendance is voluntary, anonymous, and free of charge. Family members can seek support through the associated Gam-Anon programme.
The Mental Illness Awareness and Support Association (MIASA) provides mental health support and referral services for Malaysians experiencing addiction-related challenges, including gambling disorders. Based in Kuala Lumpur, MIASA connects individuals with professional counsellors and support networks across the country.
A voluntary emotional support service providing confidential, non-judgmental listening for anyone experiencing distress, including gambling-related anxiety or depression. Available around the clock, with centres in Kuala Lumpur, Penang, Ipoh, and Seremban. No appointment or referral required.
Our dedicated responsible gambling support team is available 24 hours a day, 7 days a week. We can immediately activate self-exclusion, adjust deposit limits, apply cooling-off periods, or close your account permanently. All responsible gambling requests are treated with absolute priority and complete confidentiality.
Our Pledge
We verify every account holder's age. Players under 21 are not permitted, and we will act on any reports of underage access immediately.
Our system monitors account behaviour for signs of problem gambling. Where patterns suggest risk, we will reach out proactively — not wait to be asked.
Self-exclusion requests are processed immediately, 24/7. No delays, no questions, no pressure to reconsider. Your safety takes precedence over any commercial consideration.
Every member of our support team receives responsible gambling training. They are equipped to identify, sensitively address, and refer players who show signs of harmful gambling behaviour.
We do not target self-excluded players with promotional offers. Players who have activated cooling-off periods or self-exclusion are excluded from all marketing communications for the duration.
We actively promote Malaysian support services — including Talian Kasih 15999, Gamblers Anonymous Malaysia, and Befrienders — because local, accessible help makes a real difference.
Play Safely, Play Smartly
100cici is built for Malaysian players who want a great gaming experience within safe boundaries. Explore our platform, set your limits, and play on your own terms. For players aged 21 and above only.
🔞 For players aged 21 and above only. Gambling involves financial risk. Play within your means.
For immediate support: Talian Kasih 15999 (Malaysia, free, 24/7) |
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